Shipping & Returns
Shipping Policy
CYPRUS DELIVERIES
FREE CY delivery to door by Prime well courier or Kronos Express will be applied to all orders over €100. Please note that your basket contents must amount to €100 in value once a discount code has been applied to qualify for free CY delivery.
No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
Shipping Cost in Euro
In order to see the exact shipping costs you must register and log-in so our e-shop can pick up your shipping address. You can see the shipping cost on the second step of the checkout process.
Shipping Cost in EU
In order to see the exact shipping costs you must register and log-in so our e-shop can pick up your shipping address. You can see the shipping cost on the second step of the checkout process.
Shipping Cost in CYPRUS
Delivery to door by Prime well courier or Kronos Express up to 5kg: € 4.50
Delivery to nearest Kronos Express station: € 2.50
Shipping Cost in GREECE
Delivery to door up to 2kg: € 12.00
We ship CY orders within next working day (Monday-Friday) after an order is placed. In extreme cases as every single candle made by hand from beginning to the end in Cyprus by La Cera Flamma, we might take up to 3 working days to ship your order. If such a case arises you will be notified by La Cera Flamma candles .All standard deliveries will be sent to door and can usually be expected within 1-2 business days.
Wholesale or high value orders delivery will be arrange after discussion with La Cera Flamma team.
You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.
PROMOTIONAL CODES
Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.
EUROPEAN DELIVERIES
European orders will be sent to door. Delivery times will vary depending on your location and the time of year. We would normally expect orders to Europe to arrive within 2-3 weeks
REFUNDS & RETURNS
We take every care to ensure your candles are properly protected during transit we hope that you'll be thrilled with your candles when they arrive but if anything isn't right we are on hand to help. Contact us on info@laceraflamma.com for assistance and we'll get back to you promptly.